Telephone problems
So, on Tuesday both my boyfriend and my sister-in-law tried to call me. I never heard the phone ring. I had assumed that was because I had forgotten to return the phone to its cradle to recharge the night before.
No, it actually wasn’t my fault.
My neighbor (who is actually a pretty nice guy) signed up for Insight 2.0. It’s a bundle package where he can get his TV, Internet and Phone all from the same company. I’m sure you’ve heard of those deals. Anyway, when the guy came out on Tuesday to set him up, he did something to the phone lines. Keep in mind, this was a guy from the cable company messing around with AT&T’s phone lines.
So, on Wednesday while I’m home at lunch I get two phone calls for my neighbor. One guy tried back three times. Turns out our lines have been crossed. When I get back home from work on Wednesday night, I pick up the phone to call AT&T … and find myself to be the third person in a conversation involving a different neighbor and a friend of hers. It’s like a party line.
There are at least four of us in the condos who are all on the same phone line now. And it’s supremely frustrating. I called AT&T on my sister’s cell phone and they said they’d be out to fix it in 24 hours. That was 36 hours ago. I called again last night, and they said it would be fixed no later than Monday.
You know, I can’t fault the people I’ve spoken to, they’ve been really polite and kind. But, I’m sorry, taking a week to fix my phone lines is UNACCEPTABLE. Especially when there are at least four of us who are affected. None of us can use our phones!
Now, maybe they think it’s not that big of a deal since “everyone has cell phones anyway, so we can take our time fixing their land line.” And you know, most of my neighbors do have cells. I DON’T! I’m having to use my sister’s phone to call Kirk (which I’m thinking is coming out of her minutes, but since I’m calling after 9PM I don’t know) and deal with AT&T. And I don’t care if that is their attitude, it’s the wrong attitude to have.
I’m paying to use your service, when it breaks you should come out and fix it ASAP! And I better not have any unusual charges on my bill, or they’ll be hearing from me!
And I think I’m going to end up canceling my land line altogether and just getting a cell.